What is H FRESH?

H FRESH DIRECT DELIVERY is a door-to-door delivery service for fresh meat, produce, seafood, eggs, milk, and more.

Service Requires a minimum order of $35 excluding sales tax and shipping fee. 

The delivery is available in certain regions. Check out available delivery areas right now!

H FRESH DIRECT DELIVERY Service Region 

The following is a list of ZIP Codes that H FRESH currently delivers.

Manhattan, NY
10001, 10002, 10003, 10004, 10005, 10006, 10007, 10008, 10009, 10010, 10011, 10012, 10013, 10014, 10016, 10017, 10018, 10019, 10020, 10021, 10022, 10023, 10024, 10025, 10026, 10027, 10028, 10029, 10030, 10031, 10032, 10033, 10034, 10035, 10036, 10037, 10038, 10039, 10040, 10041, 10043, 10045, 10055, 10060, 10065, 10069, 10075, 10080, 10081, 10087, 10090, 10095, 10101, 10102, 10103, 10104, 10105, 10106, 10107, 10108, 10109, 10110, 10111, 10112, 10113, 10114, 10115, 10116, 10117, 10118, 10119, 10120, 10121, 10122, 10123, 10124, 10125, 10126, 10128, 10129, 10130, 10131, 10132, 10133, 10138, 10150, 10151, 10152, 10153, 10154, 10155, 10156, 10157, 10158, 10159, 10160, 10161, 10162, 10163, 10164, 10165, 10166, 10167, 10168, 10169, 10170, 10171, 10172, 10173, 10174, 10175, 10176, 10177, 10178, 10179, 10185, 10199, 10203, 10211, 10212, 10213, 10242, 10249, 10256, 10257, 10258, 10259, 10260, 10261, 10265, 10268, 10269, 10270, 10271, 10272, 10273, 10274, 10275, 10276, 10277, 10278, 10279, 10280, 10281, 10282, 10285, 10286, 10292

Brooklyn, NY
11201, 11203, 11204, 11205, 11206, 11207, 11208, 11209, 11210, 11211, 11212, 11213, 11214, 11215, 11216, 11217, 11218, 11219, 11220, 11221, 11222, 11223, 11224, 11225, 11226, 11228, 11229, 11230, 11231, 11232, 11233, 11234, 11235, 11236, 11237, 11238, 11239

Queens, NY
11004, 11005, 11101, 11102, 11103, 11104, 11105, 11106, 11354, 11355, 11356, 11357, 11358, 11359, 11360, 11361, 11362, 11363, 11364, 11365, 11366, 11367, 11368, 11369, 11370, 11372, 11373, 11374, 11375, 11377, 11378, 11379, 11385, 11411, 11412, 11413, 11414, 11415, 11416, 11417, 11418, 11419, 11420, 11421, 11422, 11423, 11426, 11427, 11428, 11429, 11432, 11433, 11434, 11435, 11436, 11691, 11692, 11693, 11694, 11695, 11697

North Jersey, NJ
07010, 07020, 07022, 07024, 07026, 07031, 07057, 07070, 07071, 07072, 07073, 07074, 07075, 07401, 07407, 07410, 07417, 07423, 07430, 07432, 07436, 07446, 07450, 07451, 07452, 07458, 07463, 07481, 07495, 07607, 07601, 07602, 07603, 07604, 07605, 07606, 07608, 07620, 07621, 07624, 07626, 07627, 07628, 07630, 07631, 07632, 07640, 07641, 07642, 07643, 07644, 07645, 07646, 07647, 07648, 07649, 07650, 07652, 07653, 07656, 07657, 07660, 07661, 07662, 07663, 07666, 07699, 07670, 07675, 07676, 07677

Delivery Cost

H FRESH requires a minimum order of $35, a flat rate shipping fee of $5.99 is charged for all orders less than $49.

Free shipping applies for orders over $49.

Delivery Tips

H FRESH customers are not obliged to tip our delivery staffs, and they cannot solicit any tips from the customers.

However, our delivery staffs try their best to provide the customers the best service in every situation, including severe weather conditions.

Thus, tips are optional, but will be greatly appreciated by our hard working delivery staffs.

Please tip our delivery personnel if you think that you received exceptional service. Please be advised that the delivery fee is not a gratuity for our staff.

Delivery Policies

Both refrigerated and frozen goods will be delivered with ice packs or dry ice.

We highly recommend picking up the package immediately as the freshness of the fresh/refrigerated/frozen products may vary depending on the weather condition, indoor temperature, etc.

We recommend all customers to receive the package in person. Packages can be left at a desired location or person, but we are not responsible for lost or stolen packages or spoilage of the food due to late pick-up.

If the recipient is not available at the time of delivery or if our drivers cannot access the building, a phone call will be made to the contact number given to the order.

The entry of incorrect, incomplete, or otherwise invalid addresses may result in delivery delay or failure. In such cases, H FRESH is not responsible for the spoilage of food and loss of the package.

If we cannot get in touch with the recipient or leave the package at the building, the package will be returned back to our fulfillment center.

Returned orders will be either re-scheduled or canceled per customer’s request. However, the return fee of $5.99 plus the price of the perishable items will be deducted from the total refund amount in this case.

Drop-shipping items are shipped separately from our vendors and not eligible for delivery on the desired date.

We care for the safety of our delivery staff, thus packages will not be delivered to the door/unit when the elevator is not available. Our delivery staff cannot wait for the recipient to check the accuracy of the order. Please contact us if you need help with your order.

Delivery Date & Time

H FRESH delivers from Monday to Saturday, between 1 PM to 9 PM. Please note we cannot guarantee the delivery time in advance or meet the specific time window.

If delivery cannot be completed on your desired date, every effort will be made to notify you immediately.

There will be no deliveries on Sundays and Holidays.

Please select the delivery date when you place an order. 

Orders placed before 10 AM (EST) may be available for next-day delivery. Date slot may be unavailable to choose before 10 AM without prior notification if it reaches our maximum number of orders per day.

No tracking numbers are offered for H FRESH orders, but you may contact us on the delivery date if you have any inquiries.

Delivery Limitations

H FRESH cannot deliver to P.O. Box addresses. Please use the physical address including a street number and a street name for delivery.

All packages addressed to students on campus (institution) must have the residence hall name, room number, and street address. Please notify us in advance if there is anything that we have to note in regards to your institution’s policy.

Delivery instruction can be indicated in the delivery comment at the customers' convenience, yet the request indicated cannot be guaranteed. The compensation or reimbursement due to failure to follow the delivery comment will be limited.

Order Changes & Cancellations

Any order changes/cancellations should be made before 10 AM (EST) 1 business day prior to the requested delivery date.

Returns & Exchanges

Please contact H Mart Online CS to process a refund or exchange. We do not accept return packages without prior notice.

We will accept returns or exchanges as long as your item is in saleable condition and is in the original packaging. If you'd like to return or exchange, please contact H Mart Online Customer Service.

In the event that the merchandise you received was misdelivered, damaged, or defective, we will be happy to assist you.

However, when the return or exchange is not a result of our error, such as personal reasons, the customer will be responsible for all return charges.

We recommend you to return the item via shipping carriers that offer tracking numbers, such as UPS, FedEx, or USPS. Lost or stolen packages will not be the responsibility of H Mart.

Return Address:

H FRESH ONLINE

370 Starke Rd.

Carlstadt, NJ 07072

If the item is not in its original condition, it will not be eligible for exchange or full refund. Fresh groceries such as meat, seafood, produce, frozen foods, refrigerated foods are not eligible for return or exchange.

Cases in which exchanges/returns/refunds will not be possible after delivery

(1) After 14 days of delivery

(2) Refrigerated or frozen goods

(3) Fresh groceries such as meat, seafood, produce

(4) Side Dishes and Light Meal

(5) Flowers

(6) Products with signs of usage or damages

Refund Process

Refunds will be processed to the original form of payment once we confirm the return. To view your order and payment information, please log in and go to My Orders.

You will receive a refund confirmation email once the refund is issued. Please allow 1 - 3 business days until it reflects on your credit card or bank statement.