Shipping & Delivery
We deliver to most addresses within the 48 contiguous states excluding Alaska and Hawaii of the United States via ground service.
Shipping to international destinations and U.S territories such as Puerto Rico and Guam is not available at the time.
International shipping is not provided currently, but “고국통신(Gift)” items are delivered only to South Korea. Please visit the introduction of Gift to Korea Delivery.
Delivery in Manhattan follows its own policy. Please visit the introduction of H FRESH Direct Delivery.
Orders over $49 of non-free-shipping-items are eligible for free shipping.
There are items including electronic appliances that are eligible for free shipping. A $5 shipping fee will be applied if the subtotal is less than $49 excluding free-shipping-items. The flat shipping fee is charged regardless of the destination if the subtotal is less than $49. Please note that the subtotal amount does not include tax, handling fees, and shipping fees.
Delivery Policies of Refrigerated Food
A minimum order amount of refrigerated items is $8.99.
We use plenty of ice gel packs for all refrigerated items to keep them cool. To ensure an appropriate transit temperature, we ship refrigerated food to only the following states.
CT DC DE MA* MD NJ NY* PA* RI VT
*Some areas are not available for refrigerated shipping in the marked states.
Please check eligibility when you add a refrigerated item to the shopping cart. If you do not reside in one of the eligible states and wish to order from www.hmart.com, your cart will allow only non-refrigerated items to be purchased.
H Mart Online ships orders Monday - Friday via ground service. We do not ship on weekends and national holidays when there is no shipping service.
We need 1 - 3 business days to prepare your order prior to shipment. Once the order ships out, the package will be delivered within 3 business days unless there is a significant delay. Transit time may be changed depending on the destination address and weather conditions.
Some packages can be delivered to UPS Access Point to avoid package theft when the recipient is not available. The pick-up address will be stated when you track the package.
H Mart Online ships items only within the 48 contiguous states of the United States, excluding Alaska and Hawaii. No shipments can be delivered to PO Box, APO/FPO addresses, international United States territories, or addresses outside of the United States, except for the ‘Gift to Korea’ items that are delivered to South Korea only.
P.O. Box address directed to school
Please check if the school receives and holds packages for you before placing an order. We still need a physical address with PO Box for successful delivery.
Please check your address carefully before you submit an order. If a package is lost or the delivery is delayed due to an incorrect shipping address or P.O. Box, refunds and replacements will be limited. Please contact H Mart Online CS to correct the shipping address after placing an order. Additional fee for address correction may be charged.
For the shipments that include perishable or refrigerated items, we cannot guarantee the condition of the items if the delivery was delayed because of an incorrect address.
Once your order is shipped, you will be notified via email. Tracking is available when the package arrives at UPS facility. Please note it may take 1-2 business days until shipment status is updated after shipping labels are created.
You can also check the order status and tracking numbers on My Orders page. You need to log in to check the order status on our website.
If you cannot locate your package while it's in transit or when the shipment status shows as delivered, please feel free to contact H Mart Online CS.